Terms & Conditions
Currency and GST
All prices are in New Zealand Dollars and include GST (for retail orders). For wholesale orders, prices are exclusive of GST. GST gets added to the total for final payment.
The contents of www.wests.co.nz are copyright © property of Wests NZ Ltd, or its suppliers. You may view this site and electronically copy or print hard copies of parts of it for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of www.wests.co.nz without our written permission.
This site contains registered and other trademarks belonging to Wests NZ Ltd or its suppliers. Except with our prior written approval, Wests NZ Ltd does not authorise the grant of any license or right to use those trademarks. Wests NZ Ltd prohibits use of any Wests NZ Ltd logo and trademark as a 'hot' link to any non-Wests NZ Ltd site unless the establishment of such a link is approved in advance by Wests NZ Ltd in writing.
Linked Sites and Advertising
Our website may include links to third party sites. These links are provided as a convenience and their inclusion does not imply Wests NZ Ltd's endorsement of the site or any association with their operators. Wests NZ Ltd is not responsible for the contents of any linked site or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties.
Wests NZ Ltd reserves the right to prohibit links to its website and you agree to remove or cease any link upon our request. You may not frame any part of the website material by including advertising or other revenue generating material.
Use of the website material is at your own risk. Wests NZ Ltd is not responsible for any adverse consequences arising out of the use of information contained on the website. You should assess whether the material provided is appropriate in light of your own objectives, situation and needs. Wests NZ Ltd does not give any warranty of accuracy or reliability of information contained on the website to you or any other person.
Limitation of Liability
While reasonable care has been taken to ensure the facts stated in the website are accurate and the opinions given are fair and reasonable, neither Wests NZ Ltd nor its contractors or employees, to the fullest extent permitted by law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits) out of the use of, or the inability to use, the materials on this site. This limitation of liability applies even if Wests NZ Ltd or a Wests NZ Ltd representative has been advised of the possibility of such damages.
Cancellation / Refunds / Warranty
Wests NZ can not accept cancellations on orders once they have been processed.
Wests NZ does not offer monetary refund for online purchases, we stand by the quality of our products. Should you be unhappy with your purchase for any reason, you may contact us at: Sales@wests.co.nz with a detailed description of the issues as well as accompanying information. At the discretion of Wests NZ ltd, we may offer refund via online credit equivalent to the value of the product(s) purchased (Including shipping) for a period within 2 weeks of purchase. Should concerns require our physical inspection for verification, the cost of return freight will be borne by us, however we retain the right to withhold credit of customers accounts until we have had opportunity to examine the product. Please refer below as to the Warranty of our products, as no credit will be offered for products which have expired, and / or were ordered more than 2 months before the date of receiving the complaint
In addition to the standard protection New Zealand customers receive under the Consumer Guaranties Act, all our products carry a warranty equivalent to the Best Before Date visible on the neck or Label of our products.
We endevour to dispatch products with as long to run on their life span as possible, however are aware that as we are human too mistakes can happen. As such, Wests NZ Ltd will replace any item it determines to be defective as resulting from expiration of its best before date as marked on the product. This is contingent on the order having been dispatched no more than 2 months before date of complaint. The warranty is conditioned upon the product being stored appropriately and applies only to the original owner and is non transferable.
Supply of Goods and Services
Terms of Supply
We will endeavour to supply you with the goods or services ordered using www.wests.co.nz or our other order services, but Wests NZ Ltd will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order. Supply of goods and services to you is made on these Terms only (as we may amend them from time to time). The only circumstance where any variation to these Terms will apply is where Wests NZ Ltd has expressly agreed in writing to that variation. If there is any conflict with other terms of trade, these Terms will take priority over any other terms of trade.
Products ordered via our online facility will be delived by established Courier companies across New Zealand Only. As such, delivery times may vary depending on your location relative to us, Courier routes and/or events out of our control. Each carton will be assigned a tracking number which is available upon request to us. Customers can typically expect delivery of their ordered goods within 1-4 business days of receiving payment, although as for reasons explained above this may be longer.
Risk and Ownership
Risk in products purchased from us will pass to you on delivery, but legal and beneficial ownership will remain with Wests NZ Ltd until all sums owed to us, in respect of those products and all other products and services supplied by us, are paid in full. While property in the products remains with us, we have the irrevocable right to enter your premises where the goods are located and take possession of and remove the goods. Until ownership passes, you hold the products as bailee for Wests NZ Ltd.
Wests Cordials retains the right to customers contact and order details for internal records and use. Credit Card details used through online purchase are not gathered by Wests NZ in any form, and our payment platform is hosted by a certified PCI DSS complient service provider.
Other Important Notices
Changes to Terms and Conditions
We reserve the right to change these Terms at any time by notifying users of the existence of revised terms and conditions through the website. By continuing to access the website, you agree to be bound by the amended terms and conditions.
If at any time we do not enforce any of these Terms or grant you time or other indulgence, we will not be construed as having waived that term or our rights to later enforce that or any other term.